Effective Date: 01/05/2026
Order Cancellation
Orders may only be cancelled before dispatch.
Once an order has been shipped or marked as dispatched, cancellations are not possible.
Products specially sourced or ordered on customer request cannot be cancelled once confirmed.
For urgent cancellation requests, customers should contact support immediately after placing the order.
Returns
We currently do not accept general returns for tailoring materials and related products.
Please review product details carefully before placing an order.
Damaged, Missing, or Incorrect Items
Customers must notify us within 48 hours of delivery if:
- Incorrect item received
- Item missing from the package
- Product arrived damaged during transit
To process such requests, customers may be asked to provide:
- Parcel opening video/photos
- Product images
- Packaging images
- Order details
After verification:
- replacement will be shipped if available
OR - refund will be issued appropriately
Claims raised after 48 hours of delivery may not be accepted.
Lost in Transit Orders
Orders may occasionally experience courier delays or transit issues.
An order will only be considered officially “lost in transit” if it remains undelivered for more than 21 days from the date of dispatch.
After verification with the courier partner, eligible customers will receive:
- full refund of product amount
- including shipping charges paid during checkout, if applicable
Refunds for lost shipments will only be processed after the 21-day period has passed.
Delivery Delays
Estimated delivery timelines are approximate and may vary depending on:
- Courier operations
- Weather conditions
- Public holidays
- Remote delivery locations
- Operational disruptions
Delivery delays alone do not qualify for cancellation or refund unless the shipment is officially classified as lost in transit as mentioned above.
Payment Failures
If a payment attempt fails but the amount is debited from your account, the amount is usually reversed automatically by your bank or payment provider within 5–7 business days.
If you believe the payment was successfully received but your order was not created, please contact support with valid transaction details for verification.
Refund Processing Time
Approved refunds are typically processed within 5–7 business days to the original payment method.
Actual credit timelines may vary depending on the customer’s bank or payment provider..
Contact Us
tailoring_shop@jazzandjassi.in
8962806526